Privacy Policy

Wollongong Mazda is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Wollongong Mazda manages personal information. It is structured as follows:

1. Personal information Wollongong Mazda collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Wollongong Mazda and complaints
10. Changes to Privacy Policy

1. Personal information Wollongong Mazda collects

The main types of personal information Wollongong Mazda collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Wollongong Mazda such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Wollongong Mazda's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Wollongong Mazda's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Wollongong Mazda's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Wollongong Mazda.

Wollongong Mazda collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Wollongong Mazda keeps of telephone calls, or emails received, or messages sent to Wollongong Mazda or posted on Wollongong Mazda's pages on social media);
• Wollongong Mazda's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Wollongong Mazda collects personal information in connection with running its business directly from the individual concerned. On occasion Wollongong Mazda may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Wollongong Mazda stores personal information in electronic and paper form.

Wollongong Mazda uses and discloses personal information as follows:

• to source vehicles and sell them to Wollongong Mazda's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Wollongong Mazda's customers and prospective customers;
• to obtain products, services or information from Wollongong Mazda's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Wollongong Mazda knows about them);
• to operate and manage Wollongong Mazda's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Wollongong Mazda. For example, Wollongong Mazda may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Wollongong Mazda also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Wollongong Mazda uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Wollongong Mazda uses in the operation of the computer program is browsing history on Wollongong Mazda's websites, name, contact information, and other information you may input into Wollongong Mazda's websites. The level of human oversight Wollongong Mazda provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Wollongong Mazda's staff.

4. Cookies

Wollongong Mazda uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Wollongong Mazda's web server. Wollongong Mazda may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Wollongong Mazda's platforms and those social media platforms. Wollongong Mazda's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Wollongong Mazda's website.

5. Links to other websites

Wollongong Mazda's website may contain links to third party websites. Wollongong Mazda does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Wollongong Mazda and do not wish to receive these communications from Wollongong Mazda in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Wollongong Mazda.

7. Overseas transfers

Wollongong Mazda's website/s are hosted in Australia. On occasion, a third party service provider Wollongong Mazda engages or that Wollongong Mazda is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Wollongong Mazda holds about them by contacting Wollongong Mazda during business hours on (02) 4254 3777 or via the contact page.

Wollongong Mazda may require an individual making a request to verify their identity before processing their request.

Wollongong Mazda will aim to respond to all requests promptly and within 30 days.

Wollongong Mazda may refuse a request where permitted or required by law. Wollongong Mazda will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Wollongong Mazda and complaints

If you have any queries, concerns or complaints about how Wollongong Mazda handles your personal information please contact Wollongong Mazda during business hours on (02) 4254 3777 or via the contact page. Wollongong Mazda may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Wollongong Mazda can understand the nature of your concern. In most cases, Wollongong Mazda will ask that you put your request in writing.

Wollongong Mazda takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Wollongong Mazda's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (02) 4254 3777
• Mailing Address: Corner of Flinders Street &, Gipps St, Wollongong, NSW, 2500

10. Changes to Privacy Policy

Wollongong Mazda may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.